After verification of the product received, including assessment of quality and quantity, the consignee will issue online digitally signed Consignee’s Receipt & Acceptance Certificate (CRAC) for that stage within 10 days of date of issue of Provisional Receipt Certificate (PRC).
The CRAC would clearly indicate:
• The order quantity
• Rejected quantity (if any, with reasons for rejection including shortages/damaged /unaccepted quality)
• Quantity accepted and cleared for payment
The buyer can reject the order and can issue the CRAC. Also, buyer can reach out to the support desk at 1-800-419-3436 / 1-800-102-3436